The objective of this privacy policy is to explain why we collect your data and how we are committed to protecting it. Welcome Management Systems is committed to the protection of your personal data and your privacy. As such, and in application of the General Data Protection Regulation (hereinafter referred to as “GDPR“), we hereby inform you of the conditions under which your personal data is processed by us.

What personal data do we process?

Purposes: We may collect and store your personal data, in particular to:

• Process and respond to your messages.

• Create and manage access to your accounts.

• Establish and follow up on the commercial relationship that may arise from your messages.

• Collect your payment.

• Ensure accounting and management.

• Improve our follow-up and customer service.

• Ensure the proper functioning and personalization of services.

• Detect attacks and take legal action against fraud.

• Remember your choices regarding the use of cookies.

• Process and respond to your requests to exercise your rights.

• Comply with current or forthcoming regulatory requirements.

Categories of data:

• Contact details (e.g., last name, first name, phone number, email).

• Technical and location information generated within the framework of using our services.

Legal grounds for processing

The processing of personal data implemented is based on:

• Consent of the data subject (Article 6.1.a of the GDPR) for all processing requiring prior consent. In online forms, mandatory fields are marked with an asterisk. Failure to answer mandatory questions will result in us being unable to provide the requested services.

   

• Performance of a contract or pre-contractual measures.

• Pursuit of a legitimate interest (Article 6.1.f of the GDPR).

• Compliance with a legal or regulatory obligation.

Your data is kept for the time necessary to fulfill the purposes mentioned above. The retention period for customer personal data depends on the purpose concerned. In this context, personal data is kept for the time necessary to fulfill the request. If not fulfilled, personal data is deleted within the timeframes recommended by the CNIL (French Data Protection Authority), i.e., three years from their collection, subject to:

• Legal possibilities and obligations regarding archiving.

• Obligations to retain certain data for evidentiary purposes and/or anonymization.

Personal data collected and processed for the performance of offers is kept for the duration necessary to manage the contractual relationship. By way of derogation, data required to establish proof of a right or contract is archived in accordance with legal provisions (5 or 10 years after the end of the commercial relationship, as the case may be).

Who are the recipients of your data?

Your personal data is intended for:

• Welcome Management Systems

• Internal departments: Processed by staff in various departments, such as sales or IT security.

• Trusted companies or individuals: They process your information for us for the purposes set out above, in accordance with our instructions and any other appropriate confidentiality and security measures.

• Technical processors: Your data may be transferred to technical processors (within the meaning of Article 4.8 of the GDPR) in a strictly controlled manner. We ensure that processors comply with the GDPR and take technical and organizational measures to guarantee data protection (Art. 28 GDPR).

We may sometimes allow partners to process information we hold about you on our behalf for the purposes set out in this policy or as required by law. Collected personal data is hosted in France. In the case of using a provider located outside the European Union, we undertake to verify that appropriate measures have been implemented so that the data benefits from an adequate level of protection.

How does Welcome Management Systems safeguard your data?

We implement all organizational and technical measures to ensure an appropriate level of security for your personal data, specifically to prevent any loss of confidentiality, integrity, or accessibility. We perform frequent backups, encrypt data during transfer, and implement measures to ensure secure storage for the duration necessary for the intended purposes.

What are your rights regarding your personal data?

In accordance with applicable regulations, you have the following rights:

• Right to rectification: Obtain the correction of inaccurate data or complete incomplete data.

• Right to erasure: In certain cases, you may obtain the deletion of your data (this is not an absolute right; legal reasons may require us to keep it).

• Right to restriction of processing: In certain cases, you may limit how your data is processed.

• Right to data portability: Receive your data in a structured, commonly used, and machine-readable format for personal use or transmission to a third party. This only applies to automated processing based on consent or a contract.

• Right to object: Object at any time to processing based on legitimate interest, public interest, or for commercial prospecting.

• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

• Right to lodge a complaint: You have the right to contact your data protection authority (CNIL in France) to complain about our practices.

We will respond to any request within 30 days. We reserve the right to request proof of identity, extend the deadline by two months (with notice), or refuse requests deemed abusive (repetitive or systematic).

Contact for GDPR requests

To exercise your rights: Welcome Management Systems SAS with a capital of 3000 Euros RCS Paris: 492 533 583 Address: 30 cours Albert 1er, 75008 Paris Email: contact@tourbiz.fr Publication Director: Jean Degiron

If you feel your rights are not respected, you may contact: CNIL – 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07

Modifications to the Policy

This policy may evolve. It was developed from a free model available at https://donnees.net. We reserve the right to modify it in accordance with legal provisions. We advise you to consult this page regularly.

Cookie Policy

What is a “cookie”?

Cookies are small text files saved on your device that facilitate your online experience by saving browsing information. They keep you logged in, remember your preferences, and provide personalized content or statistics.

Classification:

• By Domain: First-party (from the site itself) or Third-party (Google Analytics, Facebook, YouTube, etc.).

• By Purpose: Strictly necessary, Preference, Statistics, or Marketing.

• By Duration: Session (deleted when the browser closes) or Persistent (remain for a set period).

Cookies and trackers we use:

• Strictly necessary cookies for the operation of our applications.