Email Management for Travel

Send the right emails, at the right time, without leaving Tourbiz.

No more going back and forth between your inbox, spreadsheets, and management software. With Tourbiz, you manage your emails directly from the interface. With a single click, you can send a quote, a confirmation, a voucher, or a client follow-up. Everything is automated, traceable, and integrated into the client file. Fewer errors, more responsiveness, zero information loss.

What are the advantages of managing emails with Tourbiz?

📬 Automatic emails built into every step.

Tourbiz triggers the right emails at the right moments in the client journey. You define templates, set up triggers, and Tourbiz handles the sending:

Automatic sending of the quote as soon as it’s created
Order confirmation after validation
Sending of exchange documents or vouchers
Follow-up emails before or after the service

Templates are customizable, multilingual, and can include attachments (quote, voucher, invoice).

📎 Tracking of exchanges and attachments directly in the file

All emails sent from Tourbiz are automatically archived in the client file. You can see what was sent, when, and to whom. You can also manually attach additional documents or re-send anything with a single click.

💡 Fully customizable email templates

You manage your template library directly from your back office. For each type of email (quote, follow-up, confirmation, thank you…), you can define:

A default subject line
A message body with dynamic variables (name, date, product, location, etc.)
Trigger conditions
Available languages based on the client’s nationality

The goal: automate without losing the human touch.

📨 A single dashboard to send everything

From every order, quote, or client file, you have access to the history of sent emails. If needed, you can also compose a manual email directly from Tourbiz with all related files already attached. No need to open Gmail or Outlook. Everything is right there.

They're already using Tourbiz !

FAQ

Can I modify my email templates?

Yes, absolutely. You can edit your templates at any time from the admin panel. Add your signatures, legal notices, custom fields, and translate them into all the languages you use.

Are the emails sent automatically?

Yes, if you activate the triggers. For example: a validated quote = automatic sending of the confirmation. But you can also choose to keep control over certain emails. You decide what is sent automatically and what is sent manually.

Are attachments included automatically?

Yes. Tourbiz automatically attaches the correct document to each email (quote, invoice, contract, voucher, etc.). No need to search through your folders: everything is attached, up-to-date, and in the right format. You can also add attachments manually if needed.

Can I track what my colleagues have sent?

Yes. Every email sent is tracked in the interface: timestamp, sender, recipient, content, and attachments. Everything is visible from the client file or the order. This helps prevent duplicates, oversights, or misunderstandings within the team.

Can emails be sent in the client’s language?

Yes. Each template can have multiple language versions. When an email is triggered, Tourbiz automatically selects the client’s language if available. Otherwise, it defaults to French or English.

Do I need an external tool to manage my emails?

No. Tourbiz handles sending, templates, attachments, and archiving. You can connect a technical email address like no-reply@yoursite.com, but everything goes through Tourbiz. No Zapier, no plugins, no hacks needed.